Terms of Service

TERMS & CONDITIONS (NUTZUNGSBEDINGUNGEN) - VENUED
Version: 2.1

Effective Date: 13.06.2026

Changelog (v2.1): Introduced Curated (aggregated) Listings and the Event-claim flow (new § 12A; amended § 1.3 definitions and § 12.1); added a repeat-infringer policy (§ 8.7); added a promotional-purpose confirmation for Organizers (§ 20.1, cf. § 31 (5) UrhG); clarified that Operator-side compilation of factual data is permitted (§ 23.4); adjusted response targets (§ 31.2); activated the Venued Plus subscription as a live, Operator-sold service (§ 24; § 1.3 definitions).

Status: Live commercial service (event discovery, social matchmaking, ticketing intermediary, organizer tooling)

PLAIN-LANGUAGE SUMMARY (NO LEGAL EFFECT)

Venued is three things in one app: (a) a place to discover events around you, (b) a social platform that helps you meet people who are going to the same events, and (c) a ticketing intermediary plus a toolkit for event organizers. We do not run the events ourselves, we do not sell the tickets in our own name, and we do not hold your money. The event organizer is the seller. We are the technical middleware. You meet other people on Venued and at events at your own discretion. Please read the full document below before you sign up.

PART A. GENERAL

1. OPERATOR & LEGAL BASICS

1.1 Operator. The Venued mobile application, the website at www.venued.eu, the venued-dashboard for organizers, and all related backends and services (together, the "Service" or "Platform") are operated by Alara Özdenler, sole proprietor (Einzelunternehmerin), reachable at alara.oezdenler@venued.eu and via the contact form at https://www.venued.eu/contact (the "Operator", "we", "us"). Full provider information is set out in the Impressum at https://www.venued.eu/en/impressum.

1.2 Service classification. The Operator is a service provider (Diensteanbieter) within the meaning of the German Telemediengesetz (TMG) and the German Digital Services Act (DDG). For ticket sales, the Operator acts as a technical intermediary within the meaning of Art. 6 of Directive 2000/31/EC and § 8 TMG.

1.3 Definitions.

"User" means any natural person who registers an account or otherwise uses the Service.
"Visitor" means any person who accesses public Platform content without being signed in.
"Organizer" means any natural or legal person that holds an Organizer claim and uses the Platform to publish, promote, sell tickets to, or manage events.
"Event" means any gathering, performance, class, meet-up, or activity listed on the Platform, whether published by an Organizer or compiled by the Operator as a Curated Listing.
"Curated Listing" means an Event listing compiled by the Operator from publicly available factual information (such as title, date, time, venue, and price), shown for discovery purposes, where no Organizer has claimed the Event. A Curated Listing contains only factual metadata, a description authored or rewritten by the Operator, and visual material supplied or licensed by the Operator; it does not reproduce third-party posters, flyers, photographs, or marketing copy.
"Claimed Event" means an Event for which an Organizer has completed the claim process under § 12A.3 and assumed responsibility for its Content.
"Ticket" means a digital admission token, including any QR-code-bearing artifact, issued in connection with an Event.
"Order" means any purchase, free reservation (RSVP), comp, or manual booking record created on the Platform.
"Group" means a chat or interaction context that links one or more Users to an Event or to each other.
"Match" means a connection between two Users that has been mutually initiated and accepted on the Platform.
"Content" means any information, photograph, text, profile attribute, message, event description, or other material submitted to the Platform by a User or Organizer.
"Merchant of Record" (MoR) means the legal entity that is the contractual seller of a Ticket and that processes the related payment. Under these Terms, the Operator is never the Merchant of Record for Tickets; the Organizer or its payment processor holds that role. For the Subscription (§ 24), the Operator is itself the seller.
"Subscription" or "Venued Plus" means the optional paid membership described in § 24, sold by the Operator directly to the User.

1.4 Governing language. These Terms are published in English and German. Where a User is a consumer habitually resident in Germany, the German version is controlling. For all other Users, the English version is controlling. Translations into other languages, if any, are provided for convenience only and have no legal effect.

1.5 Successor Operator. The Operator may at any time assign these Terms and the Service to a corporate successor entity (in particular, "Venued UG (haftungsbeschränkt)" once registered in the Handelsregister), without further consent of the User, provided that (a) the successor entity is at least equally creditworthy, (b) the rights of Users under applicable consumer-protection law are preserved, and (c) the User is notified at least 30 days in advance by in-app notice or email. The User has a special right of termination by deleting the account before the assignment takes effect.

2. SCOPE OF SERVICE

2.1 Three pillars. The Service comprises three integrated functions:
(a) Event discovery: search, feed, recommendations, and detail pages for Events, whether published by Organizers or compiled by the Operator as Curated Listings (§ 12A), accessible to Visitors and Users.
(b) Social matchmaking: profile creation, interest tagging, algorithmic recommendations of other Users in connection with Events, mutual match requests, and group chat between Matched Users and event attendees.
(c) Organizer tooling and ticketing intermediary: the venued-dashboard for creating and managing Events, audience and sales analytics, attendee lists, scanner pairing, and a payment-processing intermediary that connects Buyers with the Organizer's Stripe Connect Express or PayPal Commerce Platform account.

2.2 Geographic focus. The Service is currently focused on the greater Munich area. Coverage may be expanded by the Operator at any time and without notice.

2.3 No guarantee of availability. The Operator provides the Service on a best-effort basis. We do not warrant uninterrupted availability, defect-free operation, the persistence of any specific feature, or the continued availability of any specific Event or Organizer. See § 26 (Availability) and § 27 (Limitation of Liability).

2.4 Beta nature. Significant parts of the Service, including but not limited to the recommendation algorithms, the matchmaking flow, the AI-powered ranking system, the waitlist, plus-one handling, and the discount-code engine, are operated in a continuous beta. Features may change, be replaced, or be discontinued at any time.

3. ACCEPTANCE & FORMATION OF CONTRACT

3.1 Formation. A binding contract between the User and the Operator regarding use of the Service is formed when the User completes registration, when an anonymous Visitor first uses an interactive feature that requires acceptance, or when an Organizer is granted Organizer status, whichever occurs first.

3.2 Acceptance scope. By accepting these Terms, the User additionally acknowledges the Privacy Policy (https://www.venued.eu/en/privacy), which is integrated into the contract by reference and describes how personal data is processed.

3.3 Capacity. The User confirms that they have the legal capacity to enter into this contract under the law of their habitual residence and that they are not acting on behalf of a sanctioned person or entity.

3.4 Severability (salvatorische Klausel). If any provision of these Terms is or becomes invalid or unenforceable in whole or in part, the remaining provisions remain in force. The invalid or unenforceable provision shall be replaced by the statutory rule that comes closest to the economic purpose of the original provision, in line with § 306 BGB.

PART B. USERS (B2C)

4. ELIGIBILITY & REGISTRATION

4.1 Minimum age. The Service is intended exclusively for individuals aged 18 years or older. By registering, the User represents that they have reached the age of majority both in Germany and in their country of habitual residence.

4.2 Accuracy. The User is required to provide accurate, current, and complete information during registration and to keep it up to date. The submission of false names, false dates of birth, or impersonation of another person is grounds for immediate termination.

4.3 Single account. Each User may hold a maximum of one personal Venued account. Multi-accounting, including the use of secondary accounts to circumvent a ban or to manipulate matchmaking or RSVP signals, is prohibited.

4.4 Verification. Registration requires a valid email address and may require phone-number verification by SMS one-time password (OTP). The phone number is processed in clear text only by our third-party SMS provider for the purpose of delivering the OTP and is stored by us only as a one-way cryptographic hash; see Privacy Policy § 3.3 and § 7.1.

4.5 Anonymous and guest browsing. Visitors and signed-in anonymous Users may browse Events and certain public Content without creating a full account. Interactive features (RSVP, chat, matching, profile creation, ticket purchase) require a full account and acceptance of these Terms.

4.6 Right to refuse service. The Operator may refuse, suspend, or revoke registration at its reasonable discretion, in particular where there is a credible suspicion of fraud, sanctions exposure, or material breach of these Terms.

5. ACCOUNT SECURITY

5.1 Credentials. The User is responsible for keeping account credentials confidential and for all activity that occurs through the User's account.

5.2 Compromise notification. The User must notify the Operator without undue delay at security@venued.eu after becoming aware of any unauthorized use of the account, lost device, or credential compromise. The User is not liable for actions taken on the account after such notification has been received and processed by the Operator.

5.3 Inactive accounts. The Operator may, after reasonable advance notice by email, deactivate or delete accounts that have been inactive for an extended period (no less than 24 months) in order to free up usernames and conserve infrastructure.

6. USER CONTENT & LICENCE

6.1 Licence grant. By submitting Content to the Platform, the User grants the Operator a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, cache, reproduce, transcode, display, distribute, transmit, perform publicly, and create derivative works of that Content for the purpose of operating, providing, securing, marketing, and improving the Service. This licence is necessary for the technical operation of a multi-user social platform (e.g., serving cached copies via CDN; embedding photos in chat for other users).

6.2 Termination of licence. The licence granted under § 6.1 ends when the User deletes the Content or the account, subject to (a) reasonable propagation delays in distributed systems and CDN caches, (b) backup retention not exceeding 90 days, (c) copies that have been embedded into shared content (for example, an image quoted in another User's chat or in a third-party search-engine cache), and (d) anonymized analytics derived from the Content. Where the User has provided Content to be displayed on a publicly indexable page (see § 6.4), residual cached copies on third-party services may persist outside our control.

6.3 Warranties by the User. The User warrants that:
(a) they own the Content or have all rights, licences, and consents necessary to grant the licence in § 6.1;
(b) they have obtained all necessary releases (including, where applicable, model releases under §§ 22 ff. KUG) for any identifiable person depicted in uploaded photographs, and from any minor's legal guardian if a minor is incidentally depicted;
(c) the Content does not infringe any third-party right (including copyright, trade-mark, personality rights, privacy rights, or applicable design rights); and
(d) the Content complies with the rules in § 7.

6.4 Public-by-default content. Venued is a social-network service. The following categories of User Content are publicly accessible by design, including to Visitors who are not signed in and to search-engine crawlers:

- Display name, profile photograph, bio, interest tags, "facts", and other profile fields;
- Events the User creates, attends, or is listed on as an Organizer;
- Photographs and descriptions associated with such Events;
- Public participation status (RSVP) on a public Event page.

Content that is NOT public by default is set out in Privacy Policy § 3.10 (in particular: email, phone number, date of birth, internal user ID, direct messages, group chats, "liked"/"saved"/"dismissed" interactions, and contact-form submissions). The User must not upload Content to a publicly visible field that they are not comfortable having indexed by third parties.

6.5 Operator moderation. The Operator may, but is not obliged to, review User Content. The Operator may remove, restrict, hide, or modify Content in line with these Terms and § 8 below. Such measures may be taken proactively or in response to User reports.

7. ACCEPTABLE USE

7.1 Prohibited conduct. The following conduct is strictly prohibited and is grounds for immediate Content removal, account suspension, or permanent ban, without compensation:

(a) harassment, stalking, threats, intimidation, or coordinated abuse of other Users or Organizers;
(b) hate speech, discriminatory abuse, or incitement to violence on any protected ground;
(c) sexually explicit content, nudity outside artistic context, sexual solicitation, or any sexualization of minors (treated as a zero-tolerance category subject to immediate report to authorities under § 184b StGB and § 4 JuSchG);
(d) impersonation of another person, organization, or public figure;
(e) creation of fake events, phantom events, or events the User is not authorized to host;
(f) fraudulent ticket activity, including unauthorized resale, scalping above face value, and payment-method abuse;
(g) spam, unsolicited commercial communication, off-platform marketing inside chats or profiles, multi-level-marketing recruitment;
(h) automated access, scraping, crawling, mass extraction of data, reverse engineering of the Platform, or circumvention of App Check or rate-limiting;
(i) uploading malware, exploit payloads, or content that compromises the Platform or its Users;
(j) infringement of intellectual-property rights, trade-mark rights, or personality rights of others;
(k) doxxing, publication of another person's contact details or location without consent;
(l) deepfakes, non-consensual synthetic media depicting identifiable persons;
(m) sale or solicitation of illegal drugs, weapons, or services that are illegal under German or EU law;
(n) using the Platform to plan, promote, or commit any criminal offence under German or EU law;
(o) any conduct that violates the Privacy Policy, applicable data-protection law, or the rights of minors;
(p) attempting to bypass moderation actions, including ban evasion via secondary accounts, VPN-based geo-circumvention of regional bans, or device-fingerprint spoofing.

7.2 Zero-tolerance categories. Categories (b), (c), (l), and (n) lead to immediate permanent ban without prior warning. Other categories may, at the Operator's discretion, lead to a warning followed by escalation.

7.3 Reservation of rights. The Operator may co-operate with law-enforcement authorities, preserve and disclose Content where required by law, and report suspected criminal conduct.

8. DSA NOTICE-AND-ACTION & TRANSPARENCY (Art. 14 DSA)

8.1 Reporting illegal content. Any person, whether or not a User, may notify the Operator of Content that they consider illegal under EU or German law by sending a notice to legal@venued.eu containing:
(a) a sufficient explanation of the reasons why the Content is alleged to be illegal;
(b) a clear indication of the precise location of the Content (URL or in-app reference);
(c) the name and email address of the submitter (anonymous notices for child sexual abuse material excepted);
(d) a statement of good faith that the information is accurate and complete.

The Operator confirms receipt promptly and processes notices in line with Art. 16 DSA.

8.2 Statement of reasons. Where the Operator restricts the visibility of Content, suspends or terminates an account, or restricts a User's ability to monetize, the affected User receives a statement of reasons in line with Art. 17 DSA, unless the action is taken in response to a deceptive high-volume commercial actor or where law prohibits notification.

8.3 Internal complaints. A User who is the subject of a content-moderation decision under § 8.2 may lodge a free internal complaint within six months of the decision by writing to legal@venued.eu. The Operator reviews the complaint without undue delay and may reverse the decision.

8.4 Out-of-court dispute settlement. Users may submit moderation disputes to a certified out-of-court dispute-settlement body in accordance with Art. 21 DSA. The Operator will list a competent body once the German Bundesnetzagentur certifies one for the relevant subject matter; until then, internal review under § 8.3 is the available channel.

8.5 Trusted flaggers. Notices submitted by trusted flaggers within the meaning of Art. 22 DSA are processed with priority.

8.6 Transparency reporting. Where required by Art. 15 DSA, the Operator publishes an annual transparency report at https://www.venued.eu/en/transparency.

8.7 Repeat infringers. The Operator operates a repeat-infringer policy. A User or Organizer who is the subject of repeated valid notices of illegal content or intellectual-property infringement (as a guideline, three or more upheld notices within twelve months) may have the affected Content removed and their account suspended or terminated under § 29.2. In assessing repeat infringement, the Operator considers the seriousness of each instance and may act sooner in clear or egregious cases.

9. MATCHMAKING, RECOMMENDATIONS & AI

9.1 Algorithmic personalization. The Service uses algorithmic ranking to suggest Events, Organizers, and other Users. Ranking is based on the User's interest tags, prior interactions, language preferences, time and location filters, and similarity scores computed by an AI system (a Heterogeneous Temporal Graph). See Privacy Policy § 6 for details. Any location signal used for ranking or for showing nearby events and people is coarse and district-level only: with your permission the app derives your nearest city district from a transient on-device location reading and stores only that district (a name and its fixed centre-point), never your precise coordinates or a movement history, and you may instead set your district manually. See Privacy Policy § 3.12.

9.2 No warranty of compatibility. The Operator does not warrant that any User suggested through matchmaking is compatible, suitable, safe, available, or honest. Suggestions are statistical recommendations, not endorsements.

9.3 No verification of other Users. The Operator does not perform background checks, criminal-record checks, identity verification, age verification beyond self-declaration, or psychological assessments on Users. Information shown about other Users (display name, photographs, bio, interests) is self-reported and may be inaccurate.

9.4 AI Act disclosure (Art. 50 AI Act). The recommendation system is an AI system that produces only suggestions and has no legal or similarly significant effects on Users within the meaning of Art. 22 GDPR. It qualifies as an AI system of minimal-to-limited risk under the EU AI Act. See Privacy Policy § 6.4.

9.5 Right to object. Users may, at any time, object to personalized profiling by adjusting profile settings or by writing to privacy@venued.eu. A non-personalized fallback experience may be provided.

9.6 Beta status. Matchmaking and recommendation features are explicitly experimental. Their availability, ranking quality, and behavior may change without notice.

10. OFF-PLATFORM MEETINGS & USER-TO-USER SAFETY

10.1 At your own risk. Connections initiated on the Platform may lead to in-person or off-platform interactions. Such interactions take place at the User's own discretion and risk and outside the technical control of the Operator.

10.2 No chaperone. The Operator is not a chaperone, custodian, escort, or guarantor of safety in the offline world. Safety advice published in the app or at https://www.venued.eu/en/safety is informational only and creates no warranty or duty of care beyond the statutory minimum.

10.3 Personal precautions. Users are responsible for taking reasonable precautions before meeting another User (including but not limited to: meeting in public, informing a trusted contact, not sharing residential addresses or financial information with strangers, and respecting age and consent under German law).

10.4 No liability for third-party conduct. The Operator is not liable for the conduct of other Users, Organizers, attendees, venue staff, or third parties at events, before events, or after events. See § 27.

11. REPORTING & BLOCKING

11.1 Event reporting. Users may report an Event for inaccuracy, safety concerns, or violation of these Terms via the in-app "Report Event" function. Reports are reviewed in line with § 8 above.

11.2 User reporting and blocking. The Operator may, in future versions, introduce in-app functionality to report and block individual Users. Until that functionality ships, Users may report concerns about other Users by email to legal@venued.eu.

11.3 No legal determination. Reports and moderation actions are operational decisions by the Operator. They are not legal determinations of guilt, fault, or liability and do not preclude or replace any other legal remedies the User may have.

PART C. EVENTS, RSVPs & TICKETING

12. EVENTS: INFORMATION & ACCURACY

12.1 Source of Event information. For Claimed Events and Events published by an Organizer, all Event listings, descriptions, prices, capacities, age limits, dress codes, schedules, and other Event metadata are provided by the Organizer, and the Operator does not independently verify them. For Curated Listings, Event information is compiled by the Operator from public sources in accordance with § 12A; the Operator does not warrant its accuracy and does not independently verify it.

12.2 Best-effort technical safeguards. The Operator operates automated and editorial safeguards (server-side validation, organizer onboarding, AI-assisted tag confirmation) to reduce obvious errors. These safeguards do not amount to a warranty of accuracy.

12.3 Reliance at User's risk. The User's reliance on Event information is at the User's own risk. Where Event information is materially false or misleading, the User's primary remedy is against the Organizer; the Operator may, at its discretion, intervene in line with § 7 and § 8.

12A. CURATED (AGGREGATED) LISTINGS

12A.1 Purpose and nature. To provide a useful discovery and matchmaking experience from the outset, the Operator compiles Curated Listings for Events that have not been claimed by an Organizer. A Curated Listing is assembled from publicly available factual information about an Event. Factual information of this kind (in particular the existence of an Event, its title, date, time, duration, venue, address, price, age limit, and category) is not subject to copyright protection and is compiled to inform Users, comparable to a public event calendar or listings directory.

12A.2 Sources and content limits. The Operator compiles Curated Listings from official interfaces and data feeds (for example, public APIs, RSS, calendar/ICS feeds, and structured event data), from public web sources, and from the Operator's own editorial entry. For every Curated Listing the Operator: (a) reproduces only factual metadata; (b) displays a description authored or rewritten by the Operator rather than third-party marketing copy; and (c) displays only visual material that the Operator has created or licensed (including stock imagery). The Operator does not re-host third-party posters, flyers, event photographs, or logos on Curated Listings. Where a visual is a generic or representative image rather than a depiction of the specific Event, it is presented as such.

12A.3 Claiming an Event. The Operator may invite the responsible Organizer to claim a Curated Listing. On completing the claim process (registration as Organizer, acceptance of these Terms, and verification), the Organizer may replace the Curated Listing with their own Content and assumes the role, obligations, and warranties of an Organizer under Part D for that Event. From that point the Event is a Claimed Event and Content uploaded by the Organizer is governed by § 6, § 19, § 20, and § 22.

12A.4 Source attribution and linking. A Curated Listing may indicate that it is a public listing and may link to the original source. Such reference does not imply any endorsement, affiliation, or partnership between the Operator and the source or Organizer.

12A.5 Removal on request. Any Organizer, venue, or rights holder may request correction or removal of a Curated Listing by contacting legal@venued.eu in accordance with § 8.1. The Operator will act on a valid request without undue delay and, in the ordinary case, no later than within five (5) business days of receipt. Removal of a Curated Listing is available regardless of whether the underlying information is copyright-protected.

12A.6 Accuracy. Curated Listings are provided on a best-effort basis and may contain inaccuracies or out-of-date information; § 12.2 and § 12.3 apply accordingly. A User's reliance on a Curated Listing is at the User's own risk, and the User's primary remedy in respect of the Event remains against the Organizer.

13. RSVPs

13.1 Non-binding. An RSVP (free reservation, "interested" indication, "going" status, or comp ticket) is a non-binding declaration of intent on the part of the User, unless the Organizer's specific Event terms expressly state otherwise.

13.2 No-shows. The Operator does not penalize Users for not attending an Event for which they RSVPd. The Organizer's separate policies (e.g., waitlist promotion rules, cover-charge forfeiture) may apply.

13.3 Capacity. Where the Event has limited capacity, the Organizer's order of acceptance is final. The Operator may release reserved spots after a reasonable holding period.

14. TICKETS, INTERMEDIARY ROLE

14.1 Pure intermediary. For all paid Events, the Operator acts solely as a technical intermediary. The Operator is not the seller, the promoter, the issuer of the Ticket, the contractual carrier of the Event, or the Merchant of Record.

14.2 Direct contract. A Ticket purchase forms a contract exclusively between the User (as Buyer) and the Organizer (as Seller). The Operator is not a party to that contract.

14.3 No funds held. Payments are routed directly to the Organizer's connected payment-processor account (Stripe Connect Express or PayPal Commerce Platform). The Operator does not hold, escrow, custody, or pool Buyer funds at any point.

14.4 Merchant of Record. The Merchant of Record is the Organizer or the Organizer's payment processor as configured in that processor's platform. Buyers should consult their card statement or PayPal receipt to identify the descriptor that appears on the transaction.

14.5 Refunds, chargebacks, taxes. Refunds, exchanges, and chargebacks are the responsibility of the Organizer and the relevant payment processor. Sales tax (VAT / Mehrwertsteuer) is collected and remitted by the Organizer as required by law. The Operator does not issue tax invoices for Ticket sales; the Organizer does.

14.6 Operator support of the flow. The Operator provides technical conveniences such as the `refundOrder` function and Ticket-PDF delivery. These are technical conveniences, not assumption of contractual responsibility for the Ticket sale.

15. CHECKOUT, PLUS-ONES, DISCOUNT CODES, WAITLIST

15.1 Order placement. An Order is placed when the Buyer completes the in-app or web checkout flow. For paid Orders, the contract becomes binding when the Organizer's payment processor confirms successful payment capture (or, for PayPal, on capture by `capturePaypalOrder`).

15.2 Plus-ones. Where the Organizer permits plus-ones for an Event, the Buyer may add plus-ones up to the per-Order limit set by the Organizer. The Buyer is responsible for the conduct of their plus-ones at the Event and for ensuring that each plus-one meets the Organizer's entry rules (age, dress code, identification).

15.3 Discount codes. Discount codes presented at checkout are issued and funded by the Organizer. Unless stated otherwise on the code: each code is single-use per Buyer, has no cash value, is non-transferable, may not be combined with other discounts, and is void if obtained through abuse, automation, or unauthorized distribution. The Organizer may invalidate codes at any time before redemption.

15.4 Waitlist. Where an Event is sold out, the Buyer may join the waitlist if the Organizer has enabled it. Waitlist offers, when extended, are time-limited (the offer expires after the period communicated by the Organizer) and non-transferable. Joining a waitlist creates no entitlement to admission.

15.5 Sold-out and oversold scenarios. The risk of sell-out, oversell, or capacity adjustment is the Organizer's. The Operator's only obligation in such scenarios is to forward the Buyer's payment to the Organizer's processor; refunds, where due, are routed by the Organizer.

15.6 Order acknowledgment. The Operator's order-confirmation email or push notification is a technical confirmation of receipt. Issuance of the Ticket and the contractual confirmation of sale are issued by the Organizer (via the Platform) once payment is captured.

16. RIGHT OF WITHDRAWAL, EXCLUSION FOR EVENT TICKETS

16.1 Statutory exclusion. Pursuant to § 312g (2) No. 9 BGB and Art. 16(l) of Directive 2011/83/EU, the statutory 14-day right of withdrawal does NOT apply to contracts for the supply of services related to leisure activities where the contract provides for a specific date or period of performance. Tickets to dated Events fall within this exception.

16.2 Pre-checkout disclosure. This exclusion is also disclosed at checkout in line with Art. 6(1)(k) Directive 2011/83/EU and § 312d (1) BGB in connection with Art. 246a § 1(2) No. 2 EGBGB. By placing the Order, the Buyer expressly acknowledges and agrees that no right of withdrawal applies.

16.3 Statutory rights unaffected. Mandatory consumer rights (warranty, defect-of-performance claims under §§ 280, 281, 323 BGB, claims under § 651h BGB for package travel where applicable, and other statutory remedies) remain unaffected.

17. REFUNDS & CANCELLATIONS

17.1 Organizer's policy. The applicable refund policy for an Event is determined by the Organizer and disclosed at the Event's checkout page.

17.2 Operator-facilitated refunds. The Operator may, at the Organizer's instruction, technically execute a refund through the Organizer's payment processor (the `refundOrder` function). This technical assistance does not transfer contractual responsibility for the refund to the Operator.

17.3 Event cancellation. Where an Organizer cancels an Event, the Organizer is responsible for refunding affected Buyers in line with statutory law and the Organizer's terms. Where the Operator's tooling supports it, refunds may be executed automatically; this is a technical convenience, not a contractual obligation of the Operator.

17.4 Chargebacks. Buyers should attempt to resolve disputes with the Organizer first. Filing a chargeback as a substitute for a legitimate dispute resolution, or filing a chargeback after admission to the Event has been granted, may be considered abusive under § 7.1(f) and result in account suspension.

17.5 Buyer's payment-processor rights. Nothing in this section limits the Buyer's mandatory rights against the issuer of their payment instrument.

18. TICKET VALIDITY & ANTI-FRAUD

18.1 Binding to Buyer. Tickets are issued in the name of the Buyer and are bound to that User's account. Use by another person is permitted only where the Organizer permits transfer.

18.2 Transfer. Where Ticket transfer is technically supported by the Platform and permitted by the Organizer, the Operator may impose anti-fraud limits (transfer count caps, transfer cut-off windows). At the time of these Terms, transfer is generally not enabled and is governed by the Organizer's policies where it becomes available.

18.3 First-scan-wins. Each Ticket QR code is single-admission. The first valid scan at the venue is binding; subsequent scans of the same code are rejected by the scanner.

18.4 Screenshot fraud. Sharing or distributing a screenshot, photograph, or copy of a Ticket QR code is at the Buyer's own risk. The Organizer may demand identification at the door and refuse admission to any holder who is not the named Buyer.

18.5 Anti-scalping. Reselling Tickets above face value, or trafficking in Tickets through unauthorized secondary markets, is prohibited. The Organizer may void affected Tickets without refund. The Operator may impose platform-wide bans on Users found to engage in scalping.

18.6 Capacity revocation. The Operator may invalidate a Ticket and trigger an automatic refund where (a) the Order was placed in violation of § 7 or § 18.5, (b) the payment was reversed or charged back, or (c) the Organizer instructs voiding for cause.

PART D. ORGANIZERS (B2B ADDENDUM)

19. ORGANIZER STATUS & ONBOARDING

19.1 Application. To list paid Events on the Platform, an applicant must apply for Organizer status and complete onboarding via the venued-dashboard. The Operator reserves the right to grant, refuse, or revoke Organizer status at its discretion, in particular where the applicant fails KYC, sanctions, or eligibility checks.

19.2 KYC and payments onboarding. Organizers must complete onboarding with the Platform's payment partners (Stripe Connect Express and/or PayPal Commerce Platform). The Organizer is bound by the partner's connected-account agreement directly with that partner. The Operator does not assume the partner's obligations.

19.3 Identity and tax data. Organizers must provide accurate legal-entity information (legal name, registered address, tax ID, VAT ID where applicable, Kleinunternehmer status), update it without delay on change, and acknowledge that this information may be displayed on Event pages and on Tickets where required by law (e.g., § 14 UStG).

19.4 Right to host. The Organizer warrants that they hold all necessary permits, licences, venue agreements, and rights to host each Event they publish, including but not limited to:
(a) venue and assembly permissions (Versammlungsstättenverordnung, GastG);
(b) youth-protection compliance (JuSchG) where minors may be admitted, including separate-area requirements and time limits;
(c) accident-prevention rules (e.g., DGUV Vorschriften);
(d) music licensing (GEMA), performance-rights, and similar collective-rights obligations;
(e) data-protection compliance for any PII the Organizer collects directly from attendees.

19.5 Two-controller relationship. Where the Organizer uses Operator tools to export attendee data (CSV exports, dashboards), the Organizer becomes a separate controller within the meaning of Art. 4 No. 7 GDPR for that exported data. The Organizer must comply with GDPR independently and inform attendees of any further processing.

20. ORGANIZER OBLIGATIONS

20.1 Event-content accuracy. The Organizer is responsible for the truthfulness, completeness, and timeliness of all Event Content, including images, descriptions, prices, age limits, capacities, schedules, and venue information. Phantom, scam, or materially misleading Events are prohibited and grounds for immediate removal and account suspension. By publishing Event Content on the Platform (including by claiming an Event under § 12A.3), the Organizer confirms that such publication forms part of the normal promotional distribution for that Event and that the Organizer holds the rights necessary for this promotional use, consistent with the purpose for which the relevant marketing material was created (cf. § 31 (5) UrhG). This confirmation supplements, and does not limit, the warranties in § 6.3 and § 19.4.

20.2 Organizer terms of sale. The Organizer must publish their own terms of sale, refund and cancellation policy, and any house rules, and must link to them at the Event's checkout. The Operator is not responsible for the content or enforcement of those terms.

20.3 Pricing and fees. The Organizer sets ticket prices, plus-one limits, discount-code rules, and capacity. Any additional fees must be disclosed transparently before checkout.

20.4 Attendee data handling. The Organizer must use exported attendee data only for purposes connected with the specific Event (e.g., guest list, dietary needs, communication regarding cancellation). Use for unrelated marketing, sale, or transfer to third parties is prohibited unless the Organizer obtains separate, lawful consent from each attendee.

20.5 No mass extraction. The Organizer must not scrape, crawl, or otherwise mass-extract Platform data outside of the official export interfaces. Automated repeated polling of dashboard endpoints is also prohibited.

20.6 Anti-discrimination. Organizers must comply with applicable anti-discrimination law (Allgemeines Gleichbehandlungsgesetz, AGG). Refusal of admission must rest on legitimate, non-discriminatory grounds.

20.7 Co-operation. Organizers must co-operate with the Operator's reasonable security, fraud-prevention, and compliance requests, including replacement of compromised access tokens (`rotateEventAccessToken`) and revocation of stolen scanner devices.

21. FEES, PAYOUTS & TAXES

21.1 No platform fee at present. As of the effective date of these Terms, the Operator does not charge Organizers a platform commission on Ticket sales. Payment-processor fees (Stripe, PayPal) are charged by the partner directly and are deducted before payout.

21.2 Future fees. The Operator may introduce platform fees at a future date. Any introduction or increase will be notified to Organizers at least 30 calendar days in advance by email and via the venued-dashboard. The Organizer may terminate the Organizer relationship before the fee takes effect by writing to organizers@venued.eu.

21.3 Payouts. Payouts are made by Stripe and/or PayPal directly to the Organizer's connected account in line with that processor's payout schedule and conditions. The Operator does not guarantee payout timing.

21.4 Tax compliance. The Organizer is solely responsible for assessing, collecting, declaring, and remitting any applicable VAT, income tax, entertainment tax, GEMA fees, or other public charges relating to the Organizer's Events. Where the Organizer benefits from the Kleinunternehmer regime (§ 19 UStG), the Organizer is responsible for the correctness of that flag and for its consequences.

21.5 Tax indemnity. The Organizer indemnifies and holds the Operator harmless from any tax-authority claims, fines, or back-taxes arising from the Organizer's Ticket sales or Event operations.

22. ORGANIZER LIABILITY & INDEMNIFICATION

22.1 Indemnification. The Organizer shall indemnify, defend, and hold harmless the Operator, its officers, employees, agents, and successor entities from and against any and all claims, damages, fines, penalties, costs, and reasonable legal fees arising out of or in connection with:
(a) the Event itself, including injury to persons, property damage, denied admission, evacuation, or any other operational incident;
(b) the Organizer's breach of these Terms or of applicable law;
(c) inaccurate, incomplete, or misleading Event Content;
(d) attendee personal-data handling outside the Operator's tooling;
(e) intellectual-property or personality-rights claims arising from Organizer-supplied Content;
(f) tax-authority claims (see § 21.5);
(g) third-party claims by attendees against the Operator that, on the merits, arise from the Organizer's conduct or from the Event itself.

22.2 Insurance. The Organizer is solely responsible for procuring adequate event-liability insurance.

22.3 Caps and carve-outs. The Organizer's indemnification under § 22.1 is not capped, except to the extent that German mandatory law restricts indemnification clauses against an entrepreneur (Unternehmer); statutory limits prevail where applicable.

PART E. CROSS-CUTTING

23. INTELLECTUAL PROPERTY

23.1 Operator IP. All Platform software, source code, designs, graphics, brand assets, trade marks (including "Venued" and the Venued logo), database structures, ranking algorithms, and documentation are owned by the Operator or licensed to the Operator. No Platform IP is transferred to the User by these Terms.

23.2 User content licence. The User retains ownership of their User Content. The Operator's licence under § 6 is not an assignment of ownership.

23.3 Trade-mark use. Use of "Venued" or the Venued logo by Users or Organizers in marketing materials requires the Operator's prior written consent, except for plain factual references (e.g., "Get your ticket on Venued").

23.4 Reverse engineering. Decompilation, disassembly, reverse engineering, automated scraping, mass extraction, framing, scraping APIs, or building competing services from Platform data is prohibited, except to the limited extent expressly permitted by mandatory law (e.g., § 69e UrhG for interoperability). For the avoidance of doubt, the prohibitions in this section bind Users and Organizers; they do not restrict the Operator's own compilation of publicly available factual information for Curated Listings under § 12A, which the Operator conducts in accordance with applicable law and the terms of the relevant sources.

24. PREMIUM MEMBERSHIPS (VENUED PLUS)

24.1 The subscription. Venued Plus is an optional paid membership that unlocks additional features of the Service (the "Subscription"). The Subscription is offered on a recurring monthly basis at the price stated in the app at the point of purchase (currently EUR 4.99 per month, including statutory VAT where applicable). The features included in Venued Plus, and the then-current price, are presented to the User before purchase and may be adjusted by the Operator for future billing periods in line with § 24.6. Subscriptions are available only to Users with a full account who are 18 or older.

24.2 Formation and billing. A Subscription contract is formed when the User confirms the purchase in the app and the User's payment instrument is successfully charged through the Operator's payment service provider (Stripe or, where offered, PayPal). The Subscription renews automatically for successive periods of the same length, each charged at the start of the period, until cancelled. The Operator does not store full payment-card data; payment is processed by the payment service provider in accordance with § 25 and the Privacy Policy.

24.3 Cancellation and renewal. The User may cancel the Subscription at any time, with effect from the end of the current billing period, in the app settings or by writing to privacy@venued.eu. On cancellation the Subscription does not renew; access to Plus features continues until the end of the period already paid for. In accordance with § 312k BGB, the Operator provides an easily accessible cancellation function ("Vertrag hier kündigen") for Subscriptions concluded electronically. Fees already paid for the current period are not refunded on ordinary cancellation, save for mandatory statutory rights.

24.4 Right of withdrawal (consumers). A Subscription is a service contract subject to the 14-day right of withdrawal under § 355 BGB. The withdrawal period begins on conclusion of the contract. If the User expressly requests that the Operator begin providing the Plus features before the end of the withdrawal period and acknowledges that the right of withdrawal lapses upon complete performance, the right of withdrawal expires once the service has been fully performed (§ 356 (4) BGB). Where the User withdraws after performance has begun but before full performance, the User owes a proportionate amount for the service already provided (§ 357 (8) BGB). The statutory withdrawal instructions and a model withdrawal form are presented at checkout and are available at https://www.venued.eu/about/withdrawal.

24.5 Tax invoices. The Operator (as seller of the Subscription) issues invoices for Subscription fees as required by § 14 UStG. For the avoidance of doubt, the intermediary provisions in Part C (in particular § 14) apply to Ticket sales by Organizers and not to the Subscription, for which the Operator is the seller.

24.6 Price and feature changes. The Operator may change the Subscription price or the included features for future billing periods. Any increase in price or material reduction in features is notified to the affected User at least 30 days before it takes effect, by in-app notification or email, together with the right to cancel before the change takes effect; if the User does not cancel, the change applies from the next billing period.

24.7 Free tier preservation. Introduction or modification of Venued Plus shall not, by itself, remove from the free tier any feature that the User uses materially at the time, except with at least 30 days' prior notice and an opportunity to terminate.

25. THIRD-PARTY SERVICES

25.1 Reliance on third parties. The Service depends on third-party providers including, without limitation: Google Cloud and Firebase (hosting, authentication, push notifications, App Check), Stripe (Connect Express, payment processing, optionally Stripe Tax), PayPal (Commerce Platform), Apple Push Notification Service, Cloudflare (planned CDN/proxy), Sentry or equivalent (error monitoring). A current list is available in Privacy Policy § 7.

25.2 Outages. The Operator is not liable for outages, errors, defects, or data loss caused by third-party providers, except to the extent that the Operator failed to act with the diligence required by § 27 below in selecting or configuring the provider.

25.3 Third-party terms. Where a third party imposes terms directly on the User (in particular, Stripe and PayPal Buyer/Seller agreements), those terms apply between the User and the third party in addition to these Terms.

26. AVAILABILITY, MAINTENANCE & DISCONTINUATION

26.1 No SLA. The Operator does not commit to any specific uptime, latency, or availability target.

26.2 Maintenance. The Operator may perform planned and unplanned maintenance, updates, security fixes, and migrations at any time. Where planned maintenance is expected to materially affect Service availability, reasonable advance notice will be given where practicable.

26.3 Discontinuation. The Operator may discontinue the Service or any feature with at least 30 days' prior notice by in-app notification or email. During the notice period, Users may export their data in line with Privacy Policy § 10.

27. LIMITATION OF LIABILITY

27.1 Unlimited liability. The Operator is liable without limitation for:
(a) intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit);
(b) injury to life, body, or health (§ 309 No. 7a BGB);
(c) liability under the German Product Liability Act (Produkthaftungsgesetz);
(d) fraudulently concealed defects;
(e) the breach of guarantees (Garantien) expressly given by the Operator.

27.2 Simple negligence. For damage caused by simple negligence (einfache Fahrlässigkeit), the Operator is liable only for the breach of an obligation that is essential for achieving the purpose of the contract and the fulfilment of which the User regularly relies on (Kardinalpflicht). In such cases, liability is limited to the foreseeable, contract-typical damage.

27.3 Excluded categories. Subject to § 27.1, the Operator is not liable for:
(a) acts or omissions of other Users, Organizers, attendees, or third parties, including criminal acts, harassment, theft, assault, or accidents at, before, or after Events;
(b) the conduct, safety, security, content, accuracy, or execution of any Event;
(c) injuries, losses, or damages occurring in off-platform meetings between Users;
(d) financial loss arising from a contract entered into between User and Organizer (including Ticket-purchase disputes), beyond the Operator's role as technical intermediary;
(e) loss of data caused by the User's failure to maintain backups or by third-party services covered by § 25;
(f) consequential, indirect, or incidental damage that is not foreseeable and contract-typical.

27.4 Force majeure. Neither party is liable for non-performance caused by events beyond its reasonable control (force majeure), including but not limited to natural disasters, pandemics, war, civil unrest, sabotage, government action, internet-backbone outages, third-party platform shutdowns, and large-scale infrastructure failure.

27.5 Limitation period. Save for cases under § 27.1, claims by the User against the Operator lapse 12 months after the User became aware, or should reasonably have become aware, of the relevant facts. Statutory limitation periods that cannot be shortened by contract remain unaffected.

27.6 Mandatory law preserved. Nothing in this section is intended to limit liability where such limitation would be invalid under §§ 307, 309 BGB or other applicable mandatory law.

28. INDEMNIFICATION BY THE USER

28.1 General indemnity. The User shall indemnify and hold harmless the Operator from third-party claims, including reasonable legal-defence costs, that arise from the User's:
(a) breach of these Terms;
(b) infringement of third-party rights through User Content (in particular, intellectual-property, personality, or privacy rights);
(c) breach of applicable law;
(d) misuse of another User's account, plus-one entitlement, or Ticket.

28.2 Co-operation. The Operator will notify the User of any indemnifiable claim without undue delay and provide reasonable co-operation. The Operator may, at its option, assume the defence at the User's expense.

29. TERMINATION

29.1 Termination by the User. The User may terminate this contract at any time by deleting their account in the in-app settings or by writing to privacy@venued.eu. The deletion process and 7-day cancellation window are described in Privacy Policy § 9.2.

29.2 Termination for cause by the Operator. The Operator may terminate this contract for cause without prior notice in case of material breach by the User, including but not limited to violations of § 7, repeated breaches of § 18, and chargebacks falling under § 17.4.

29.3 Termination without cause. The Operator may terminate this contract without cause with 30 days' prior notice by email.

29.4 Effects of termination. On termination:
(a) the licence in § 6.1 ends, subject to the propagation provisions in § 6.2;
(b) Tickets already issued and not yet voided remain valid in line with the Organizer's terms;
(c) any active Order in process is completed by the relevant payment processor;
(d) §§ 6.2 (residual licence), 12A.5, 14, 17, 22, 23, 27, 28, and 30 survive termination.

30. GOVERNING LAW & DISPUTE RESOLUTION

30.1 Governing law. This contract is governed by the law of the Federal Republic of Germany. Where the User is a consumer with habitual residence in another EU member state, mandatory consumer-protection rules of that member state remain applicable in line with Art. 6 Rome I Regulation.

30.2 Place of jurisdiction. Where the User is a merchant (Kaufmann), a legal person under public law, or a separate fund under public law, the place of jurisdiction for all disputes arising out of or in connection with this contract is Munich, Germany. For consumers, the statutory rules apply.

30.3 EU online dispute resolution. The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr/. The Operator is not obliged to and does not participate in dispute-resolution proceedings before a consumer arbitration board within the meaning of the Verbraucherstreitbeilegungsgesetz (VSBG).

30.4 DSA out-of-court body. For content-moderation disputes only, see § 8.4.

31. CONTACT, COMPLAINTS & NOTICES

31.1 General contact. legal@venued.eu (legal); privacy@venued.eu (data protection); security@venued.eu (security incidents); organizers@venued.eu (B2B / Organizer matters); contact form at https://www.venued.eu/contact.

31.2 Response targets. We aim to acknowledge inquiries sent by email or contact form promptly, ordinarily within one business day. Notices of illegal content or infringement under § 8 and § 12A.5 are actioned without undue delay as set out in those sections. Binding statutory response deadlines (for example, under the GDPR or the DSA) apply where relevant and prevail over these aspirational targets.

32. CHANGES TO THESE TERMS

32.1 Right to amend. The Operator may amend these Terms in line with the principles set out in § 308 No. 4 BGB and § 313 BGB.

32.2 Notification. Material changes are notified to Users at least 14 days in advance by in-app notification or email, with a clear summary of the changes and a link to the new version.

32.3 Acceptance. Continued use of the Service after the effective date of the change constitutes acceptance of the amended Terms. If the User does not agree, the User may terminate the contract under § 29.1 before the effective date.

32.4 Minor changes. Editorial changes (typo corrections, clarifications without effect on rights or obligations, contact-detail updates) may be made without prior notice.

33. FINAL PROVISIONS

33.1 Entire agreement. These Terms, together with the Privacy Policy and the Impressum, constitute the entire agreement between the parties regarding the Service, and supersede prior agreements regarding the same subject matter.

33.2 No waiver. Failure or delay by the Operator in enforcing any right is not a waiver of that right.

33.3 Assignment. The User may not assign rights or obligations under this contract without the Operator's prior written consent. The Operator may assign rights and obligations under § 1.5.

33.4 Severability. § 3.4 applies to all provisions of these Terms.

33.5 Language and effective date. These Terms enter into force on the effective date stated at the top of this document. Earlier versions are archived at https://www.venued.eu/en/terms/archive.