Splitting revenue

How the money moves

One business is the seller: the one that owns the event. Every ticket is a single payment made in its name, so the buyer sees one seller on their statement and gets one invoice from it, exactly as for any other event.

The moment a payment succeeds, Stripe transfers each business its share straight from that payment, the seller included. Nobody waits for another business to pay them, and the money never passes through a Venued balance. Venued keeps only its own fee.

What is split is what the buyer paid, minus Venued’s fee and Stripe’s processing fee. Every business carries those costs in proportion to its share. There is one Stripe fee per purchase, however many businesses are in the split, and every payment method your checkout offers keeps working.

Agreeing the shares

The event’s owner sets the shares in the event’s ticketing settings, under Revenue split, which appears for paid ticketing only. Each co-organiser starts at 0% and the owner at 100%: being invited to co-organise is not by itself a share of the money. The percentages must add up to exactly 100%, and a business left at 0% is simply not in the split.

Every business named in the proposal then agrees to that exact version. A split applies only once everybody has agreed, and only to tickets sold from then on.

Changing a split works the same way. Every business in the new version, and every business in the one it replaces, has to agree. Until they do, sales keep splitting on the version already in force. So nobody’s share can be cut, and nobody can be dropped, without their own agreement.

Refunds and chargebacks

A refund is issued from the event’s orders as usual. Each business’s share of that ticket is taken back in proportion, so a refund costs everyone what they earned on it and nothing more.

If a buyer disputes a payment with their bank, every share of it is held back until the dispute is decided. If it is won, everyone is paid again. If it is lost, the held shares cover it.

Invoices and credit notes

The buyer’s invoice comes from the seller, for the full ticket price, and the seller owes the VAT on it. That is unchanged by the split.

Each partner’s share is documented by a credit note (Gutschrift) that the seller issues to that partner: a self-billed invoice for what the partner contributed to the event. Venued prepares it two weeks after the event, once the refund window has passed, from the exact amounts that were transferred, and emails it to the partner with the seller in copy. Both can also download it under Revenue split. A partner in Germany billed with VAT also gets it as an e-invoice (XML). If a refund or dispute changes a share later, a correcting credit note follows; an issued one is never changed.

When a partner agrees to a split, it confirms that it accepts being billed this way, and a business based outside Germany says whether it performs at the event. A partner that objects to a credit note later cancels it by doing so, and should then invoice the seller itself.

VAT on a partner’s share

• A partner in Germany is billed with 19% VAT included in its share, which the seller can reclaim. A partner under the small-business rule (§ 19 UStG) is billed without VAT.
• A partner elsewhere, inside or outside the EU, is billed without VAT, and the seller accounts for it under the reverse-charge rule (§ 13b UStG). A partner in another EU country needs a valid VAT ID on file.

Selling at the door

Card payments at the door run on the seller’s own Stripe account, which a split cannot reach. So on an event with a split, card sales and card tabs at the door are switched off: sell tickets online instead, and they split as usual.

What everyone sees

Every business in the split sees the same figures under Revenue split in the event’s ticketing settings: the agreed shares, how much each business has been paid, anything owed back, and any payments still being retried. There is no separate version of the numbers for the seller.